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Terms & Privacy Policy

We respect your right to privacy and this Privacy Policy explains how We take care to protect Your information.
If for any reason you do not accept this Privacy Policy please stop using this website immediately.

1. About Us

AltonHampshire.co.uk is a trading name of Carl Saunders, Channing House, Butts Road, Alton, Hampshire, GU34 1ND. VAT number GB 920 7673 22. This website and Carl Saunders are in no way connected to Alton Town Council or any other local, public or government authority.

2. Privacy Policy

This Privacy Policy sets out details of the Personal Information that We collect from You and how We use that Personal Information. We also explain Your rights and how to contact Us.

The Privacy Policy is applicable to any Personal Information which is given by You to Us via the website located at AltonHampshire.co.uk.

This Privacy Policy is also applicable to any Personal Information which is given by You to Us by post, fax, telephone, mobile messaging, face-to-face, social media or any other channel.

When using AltonHampshire.co.uk You will encounter areas where You may be asked to enter Personal Information. Such Personal Information will only be used for the purposes stated at the collection point in those areas or in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using AltonHampshire.co.uk or purchasing any of Our products/services, You accept its provisions (including as amended from time to time).

3. Contact details

We welcome any questions, comments or feedback about Our Privacy Policy. If You have any questions about how We collect, store or use Your Personal Information, You may contact Us via the contact form on the homepage.

4. Legalities

We will at all times only collect and process Your Personal Information in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as updated) and any other applicable data protection legislation.

5. What Information do We collect?

When You use AltonHampshire.co.uk or contact Us by post, telephone, fax, email, mobile messaging, or verbal communication, We may collect, store and use certain Personal Information that You disclose to Us. The Personal Information that We may collect from You includes, but is not limited to, Your first and last name, full postal address, telephone number, including mobile, email address, social media accounts, date of birth, details of any purchases You make through AltonHampshire.co.uk and Your credit or debit card details. We may also collect details of Your computer's internet protocol address, which is automatically collected by Our web server. We may supplement the Personal Information that You provide with other information that We obtain from Our other dealings with You or which We receive from other organisations, such as credit reference agencies (who are legally entitled to disclose that information).

6. How do We use Personal Information?

By using AltonHampshire.co.uk or purchasing any products/services through AltonHampshire.co.uk or via any other channel, You agree that Your Personal Information may be recorded, used and protected by Us primarily (but not limited to), any of the following purposes:

  • to create an individual profile for You so that We can understand and respect Your preferences and provide You with a personalised browsing experience when using AltonHampshire.co.uk:
  • to calculate the level of any loyalty reward due to You:
  • to send You details (including by post, phone, fax email or mobile messaging) of other products and services which We think may interest You where you have given your consent and unless You inform Us in writing (if requested by Us) that You do not want to receive these details):
  • to fulfil any contractual agreements between You and Us (for example when You place an order for products/services through AltonHampshire.co.uk):
  • to administer and provide products and services which You request and to communicate with You in the event that any products or services You have requested are unavailable:
  • to carry out market research so that We can improve the products and services We offer and to track activity on AltonHampshire.co.uk:
  • to invite You to share Your opinions and comments:
  • to design or provide services or products for customers’ use:
  • to comply with legal and regulatory requirements:
  • for record keeping purposes:
  • purposes related to the above

7. Disclosure of Personal Information to third parties

In order to provide Our products and services to You, We may need to appoint other carefully selected third party organisations to carry out some of the processing activities on Our behalf (e.g. delivery organisations and mailing houses). In these circumstances, We will put in place contractual terms which will help to ensure that Your Personal Information is properly protected and is only used substantially in accordance with this Privacy Policy.

Please note that We will not sell, trade or otherwise transfer Your Personal Information to other unaffiliated third parties without Your approval.

8. Use of Personal Information outside the European Economic Area

In order to provide You with the products and services You require, some of the organisations to which We may disclose Your Personal Information, may be situated outside of the European Economic Area, which comprises the nations of the European Union plus Norway, Iceland and Liechtenstein. Some of these countries do not have laws that protect privacy rights as extensively as in the United Kingdom. If We do transfer Your Personal Information to other territories, We will take proper steps and put in place appropriate contractual terms including EU approved Standard Contractual Clauses, where applicable, to help ensure that Your Personal Information is protected substantially in accordance with this Privacy Policy.

Our servers are situated in the United Kingdom and, when You submit Your details and in whichever country You are situated, You agree to the data being transferred to the United Kingdom and processed under the UK legislation. If You have given Us Your consent, You may subsequently receive email and other communications from Us which are compliant with the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, (as updated) which may differ from regulations in the country in which You are situated. If You are not in agreement with this please do not give Us Your Personal Information.

9. Protecting Your personal information?

Whilst We have used Our best efforts to ensure the security of Your Personal Information, please be aware that We cannot guarantee the security of information transmitted over the internet.

10. What are Cookies and do We use them?

As part of a change in the law in May 2011 websites now have to make all users aware of what cookies they use and give users the ability to opt in/out. AltonHampshire.co.uk does this via both the information on this page and also via an information box that appears at the top of the site the first time you visit which will give you the opportunity to not give your consent.

AltonHampshire.co.uk uses a limited amount of cookies to help improve your experience of the site. Almost all websites will use cookies which in simple terms are a very small text file that is stored on your computer so that when you access the website it will remember you and any settings you might have stored previously.

This website uses the following types of cookies:

Strictly necessary cookies. These are cookies that are required for the operation of a website. They include, for example, cookies that enable users to log into secure areas of a website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. These types of cookies allow providers to recognise and count the number of visitors and to see how visitors move around their website when they are using it. This assists providers in improving the way their website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise users when they return to a website. They enable the personalisation of content, the recognition of users and remember user preferences (for example, their choice of language or region).

Targeting cookies. These cookies record a user's visit to a website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookies may also be used to track a user's movements across different website and to create profiles of their general online behaviour. Information collected by tracking cookies is commonly used to serve users with targeted online advertising.]

IMPORTANT NOTE: cookies CANNOT access information stored elsewhere on your computer or cause any harm. They are not programs or software and are simply a plain text file. They also cannot be accessed by any other website other than the one that created it.

You may delete and block all cookies from this site using the preferences of your browser if you so wish, but be aware parts of the site will no longer work if you do this.

[Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

If you would like more information about cookies and how to manage and delete them you can visit www.aboutcookies.org or www.allaboutcookies.org

The types and function of the cookies we use are detailed below:

Google Analytics
Industry standard analytics that gives us statistics on how much traffic the website is getting.

11. Monitoring

For security purposes, We may monitor or record telephone calls for security purposes and to improve the quality of services that We provide to You.

12. Third party links

In order to provide You with increased value, We may include links to third party Websites on AltonHampshire.co.uk. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content or activities of these linked sites. However, We do seek to protect the integrity of Our site and welcome any feedback about these linked sites (including if a specific link does not work) in writing via the contact details given in above.

13. Modifying Information

You may notify Us of any updates, amendments or corrections to previously collected Personal Information in writing via the contact details given above. Please include Your name, address and/or email address when You contact Us as this helps Us to ensure that We accept amendments only from the correct person. We encourage You to promptly update Your Personal Information if it changes.

Upon Your request, We will use commercially reasonable efforts to delete Your Personal Information from Our database. However, it may not be possible to delete an entry without some delay and without retaining some residual Personal Information which We may need to keep for legal and tax purposes, for ensuring that We suppress You from any further communication or residual Personal Information which may remain in backups and records of deletions.

14. Your rights to access Your Personal Information

You have the right to contact Us in order to find out what Personal Information We hold about You. Please note that a small fee will be payable towards the cost of administering any request You make. The current fee is £10 and we may ask You for proof of Your identity before providing You with the information You request.

15. Changes to Policy

In order to comply with the law and to meet Our changing business requirements, Our policies and procedures are constantly under review. In order to maintain high standards, from time to time, We may modify, alter or update this Policy. Any changes shall be notified to all users via AltonHampshire.co.uk. We therefore recommend that You check AltonHampshire.co.uk periodically in order to review Our current policies.

Policy changes will apply only to Personal Information collected after the date of the change. However, by continuing to use AltonHampshire.co.uk or by buying any products/services from Us, You are agreeing to be bound by the terms of these updates and amendments.

16. Social Media

Social networking sites, such as Facebook and Twitter, among others, work with Us as trusted third party partners. We also work with application developers who specialise in social media, so that We can connect with your social networks.

Promotions may include competitions which require you to give your email address or mobile phone number so that we can contact you again if we have special messages or competitions that you might want to take part in - please note that you may always unsubscribe from any messages that we send you.

We provide access to our Websites for third parties and business partners so that we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network.

We do not control how your personal information is collected, stored or used by such third party sites or to whom it is disclosed. You should review the privacy policies and settings on any social networking site that you subscribe to so that you understand the information they may be sharing.

If you do not want your networking sites to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. AltonHampshire.co.uk is not responsible for how these third party sites may use information they collect from or about you.

17. Update

This Privacy Policy was last updated in January 2016.

In support of Alzheimer's Society In support of The Lullaby Trust

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Carl Saunders Web Designer in Alton Hampshire